Payment and Delivery

Payment

You can pay for your order by Credit Card.

Order Amount Refund

In case your orders are cancelled due to unforeseen circumstances, Klosh Moda Limited Company will refund the product price to your account and/or credit card within five business days. However, you must provide your bank account information and/or credit card information accurately and completely to our company's finance officials.

Payment Tracking

If the system cannot complete the transaction for any reason, our visitor will be informed of this situation at the end of the payment page.

In case of any error in the specified address, the orderer will be contacted regarding the undeliverable order.

The validity of the email address provided by our visitor is confirmed by an automatic email sent after the order is transferred.

We are responsible to the bank whose credit card system we use as much as to the customer for the delivery.

Delivery

We deliver your orders to cargo within 1-3 business days depending on the intensity. Cargo companies also deliver within 1-2 business days depending on the distance. However, we would like to remind you that these periods may be extended during campaign periods and special days. To ensure uninterrupted product delivery, please provide the address of your current location as the delivery address.

Your requests will be processed to be prepared according to the delivery type you specified at the end of the order. Products will be shipped from our Istanbul-based company with the cargo company specified on the order page.

You can discuss different delivery conditions by consulting our customer representative. Cargo deliveries are only valid for Turkey. For international orders, please contact info@kloshmoda.com.

Please note!

Please open and check packages that you think are damaged during shipment in front of the cargo official you received them from. If you think there is any damage to the product, have the cargo company prepare a report and do not accept the product.

After the product is received, it is assumed that the cargo company has fulfilled its duty completely and the product was not damaged during transportation.

If the product is damaged: Please notify our WhatsApp line at +90 505 993 35 62 and our email address info@kloshmoda.com about the situation as soon as possible with the report you prepared. If you perform these actions, we will start working on your package and ensure that the delivery is repeated as soon as possible. If you briefly explain why you want to return the product in this email, you can help speed up the process regarding the product.

If the product is wrong: You can exchange and return the products by sending them back to us with our Mng return code.