Cancellation and Refund Policy

GENERAL:

By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance selling agreement presented to you.

Buyers are subject to Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.

Shipping costs, which are product shipment expenses, will be paid by the buyers.

Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract. (As per our company policy, we aim to ship orders on the day following their receipt. Due to various reasons, this period may extend to 3 business days in certain situations. In cases where our shipping time exceeds 3 business days, our customers will be informed by phone or e-mail.)

The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with warranty certificate, user manual, if any.

If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days from learning of this situation. The total amount must be returned to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ceases.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

If it is determined that the credit card used by the buyer for payment has been used unlawfully by unauthorized persons after the product is delivered, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the contract to the SELLER within 3 days, with the shipping costs belonging to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

If unforeseen force majeure events occur for the Seller and the product cannot be delivered on time, the Buyer is informed of the situation. The Buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, this fee is paid back to him in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels it, the product price is returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

The Buyer shall inspect the goods/services subject to the contract before taking delivery; will not accept damaged or defective goods/services such as dents, breaks, torn packaging, etc., from the cargo company. The goods/services received will be deemed to be undamaged and sound. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

The BUYER may exercise the right to withdraw from the contract by refusing the goods without undertaking any legal or criminal liability and without stating any reason, provided that the SELLER is notified through the contact information below within 14 (fourteen) days from the delivery date of the purchased product to himself or to the person/organization at the address he indicated.

SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE: Klosh moda limited company

EMAIL: info@klosmoda.com

TEL: 0 505 993 35 62

PERIOD OF RIGHT OF WITHDRAWAL:

If the product purchased by the Buyer is a service, this 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the end of the right of withdrawal period.

The costs arising from the exercise of the right of withdrawal belong to the SELLER.

For the exercise of the right of withdrawal, it is essential to make a written notification to the SELLER by registered mail, fax, or e-mail within 14 (fourteen) days and that the product has not been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Exercised" provisions regulated in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Order returns issued for corporate invoices cannot be completed if a RETURN INVOICE is not issued.)

The return form, the box, packaging, and if any, standard accessories of the products to be returned must be delivered complete and undamaged.

RETURN CONDITIONS:

The SELLER is obliged to return the total amount and the documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the date of receipt of the withdrawal notification and to take back the goods within 20 days.

If there is a decrease in the value of the goods due to the fault of the BUYER or if return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to his fault. However, the BUYER is not responsible for changes and deterioration caused by the proper use of the goods or product within the right of withdrawal period.

If the campaign limit amount organized by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign is canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

Products prepared in line with the BUYER's wishes or explicit personal needs and not suitable for return, underwear bottoms, swimwear bottoms, make-up products, disposable products, goods that are likely to deteriorate quickly or expire, products that are not suitable for return for health and hygiene reasons if their packaging is opened by the BUYER after delivery, products that mix with other products after delivery and cannot be separated by their nature, goods related to periodic publications such as newspapers and magazines, except those provided under a subscription contract, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and returns of audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables are not possible if their packaging is opened by the BUYER, as per the Regulation. In addition, the exercise of the right of withdrawal for services whose performance has begun with the consumer's consent before the end of the right of withdrawal period is not possible as per the Regulation.

For cosmetic and personal care products, underwear, swimwear, books, reproducible software and programs, DVD, VCD, CD and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untried, undamaged, and unused.

DEFAULT AND ITS LEGAL CONSEQUENCES

If the BUYER defaults when making payments with a credit card, he accepts, declares and undertakes that he will pay interest within the framework of the credit card agreement with the cardholder bank and will be responsible to the bank. In this case, the relevant bank may resort to legal remedies; it may demand the resulting expenses and attorney's fees from the BUYER, and in any case, if the BUYER defaults due to his debt, the BUYER accepts that he will pay the loss and damage incurred by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

You can make a bank transfer or EFT (Electronic Fund Transfer) to any of our Turkey İş Bankası or Yapı Kredi Bankası accounts (TL).

You can take advantage of online single payment or online installment options for all your credit cards through our site. For your online payments, the amount will be debited from your credit card at the end of your order.

You can also make the payment for the products you purchase through our site by using one of the cash on delivery or credit card on delivery options.